SignMateSA brings secure document preparation, electronic signing, verification and tracking together in one streamlined platform.
Built for the Debt Mate Group: Erase Debt SA, Debt Mate, Legacy Debt Solutions, Credit Dispute Resolvers.
Sales agents, administrators, managers and QA reviewers work on the same record, each seeing only what their role and scope allow. Nothing is retyped between systems, and every step leaves a trace.
The client needs a phone and a browser. There is no app to install and no account to create.
The link is unique to that document, works once and expires after 72 hours.
A one-time code is entered before any of the document is shown.
Laid out for a phone screen, with their own details already filled in.
And type their full name to confirm the signature is theirs.
The signed document, its fingerprint and the consent are stored, and the sale shows as signed.
A mandate is generated from the sale the agent already captured. The company, the service and the NuPay merchant are resolved from approved, versioned rules before the client sees anything.
Wording is drafted, authorised by a second person and then published. Documents already prepared keep the version they were made with.
Each brand keeps its own templates, teams and reporting. Staff are scoped by brand, branch, team and agent, so a consultant at one brand cannot open another brand’s client.
Further group brands can be added without rebuilding the platform.
A document is marked sent when a link is issued, delivered only when a provider confirms it, and signed only when the client has signed. An attempted send never counts as a delivery.
Email, WhatsApp, SMS and MADIR-assisted sending are each switched on only after the provider, the permission rules and the delivery events have been verified.
Each event records who acted, in what role and scope, on which client and document, and through which channel. Events are append-only, and every one carries a fingerprint of the event before it, so a change anywhere breaks the chain.
Agents see their own sales and what still needs them. Managers see their teams, where mandates stall and which sales are waiting on QA. Every figure opens the records behind it.
Controls are enforced on the server and in the database. Hiding a button is never the control.
Nine roles, from sales agent to super user. Creditor callers have no access at all.
Applied by row-level security in the database, on every query.
Refused by the server and again by the database for everyone else.
ID numbers, bank accounts and merchant numbers are masked on screen and kept out of logs.
Server-side sessions expire when idle, and a disabled account is signed out on its next request.
Single use, time limited, and closed after repeated wrong codes.
Staff sign in, capture clients, prepare documents and have clients sign on their phones. Automatic sending by email, WhatsApp and SMS, and the links to the sales portals, ControlMate and NuPay, are not connected yet, so staff send signing links themselves. Inside the platform each of these is labelled as pending.
It depends on the document. Some agreements carry specific signature requirements, so each template goes through legal review before it is used with clients. SignMateSA records what was signed, by whom and when, to support that review.
A phone with a browser. They open the link, enter a one-time code, read the document and sign with a finger.
Merchant routing follows approved, versioned rules and records every decision. If a sale does not match a rule, no mandate is created and the sale waits in a review queue.
Only staff whose role and scope cover that client’s brand, branch and team. Sales agents see their own sales. Every view of the audit log is itself limited by scope.
The link expires after 72 hours and the document shows as expired. A new link can be issued, which closes the old one.
Tell us who you are and how to reach you. The Debt Mate Group team will walk you through the platform.